Viviana Arango, private concierge based in Cancún, Quintana Roo, Mexico, is responsible for the personal information you share through this website, WhatsApp, email or by phone. Contact: WhatsApp +52 998 122 1681, hola@vivianaarango.com.
Your name, phone number, email address and country; your travel dates, group size and the services you are interested in; details you choose to share for your trip, such as dietary needs or celebrations; and payment details needed to confirm a booking. We do not ask for sensitive personal information.
To answer your request, prepare quotes, book and coordinate the services you choose, and keep in touch before and during your trip. These uses are necessary for the service.
With your consent, we may also send you occasional offers or seasonal ideas. You can say no at any time by replying "stop" or writing to us; this does not affect your booking.
Only the suppliers needed to deliver your trip, such as villa owners, boat operators, chefs, drivers and venues, and only the details each one needs. We do not sell your information.
This website uses Google Analytics to understand which pages are useful, and Microsoft Clarity to see how visitors scroll and click so the site can be improved. Clarity records page interactions in anonymized form and masks anything typed into forms. The site may also use advertising tags from Google and Meta to measure campaigns. You can block cookies in your browser settings.
You can ask to access, correct or delete your information, or object to its use (ARCO rights), and withdraw your consent, by writing to hola@vivianaarango.com or by WhatsApp. We answer within the time set by Mexican data protection law.
If this notice changes, the updated version will be published on this page with its date.